Most Mermere pieces are handcrafted on a made-to-order basis. Please allow approximately 4 to 8 weeks for production before shipment. In-stock items are usually dispatched within 2 to 4 business days.

Once your order has been dispatched, you will receive a confirmation email containing your tracking information.

If you need to make a change to your order, contact us as soon as possible. We will do our best to accommodate your request before your order is shipped.

Every order is presented in a reusable black satin pouch and a recyclable black box. You may also include a personalized message at checkout, which will be handwritten and enclosed with your order.

We accept Visa®, Mastercard®, Maestro® and American Express®, as well as PayPal®, Apple Pay® and Alma®.

Yes. All payments are securely processed and your payment information is handled confidentially.

Yes. Installment payments are available through Alma®, subject to eligibility.

Your order will be charged in the currency displayed at checkout. The final amount will be clearly indicated before you confirm your payment.

Orders are shipped from France via Colissimo and international Colissimo. Shipping options and delivery estimates are displayed at checkout.

Orders shipped outside the European Union may be subject to customs duties, taxes or import fees determined by local authorities.

You may return or exchange your item within 14 days of receiving your order. Returned items must be unworn, unused, in their original condition and packaging, and accompanied by proof of purchase.

Please contact our Customer Service as soon as possible and include your order number, a description of the issue and photographs of the item. We will review your request and assist you accordingly.

Bespoke, personalized or engraved pieces, gift cards and sale items cannot be returned or exchanged.

Please refer to our Size Guide. If you need further assistance, our Customer Service team will be happy to help.

We offer resizing services. Please contact our Customer Service for advice regarding your specific piece.

To preserve the beauty of your jewelry, we recommend avoiding prolonged contact with water, perfumes, cosmetics and household chemicals. When not being worn, store your piece in its pouch.

We offer repair, maintenance and replating services to help preserve your jewelry over time. Please contact our Customer Service for a quote.

Each piece is handcrafted to order, allowing us to produce thoughtfully and dedicate the necessary time and attention to every creation.

Our jewelry is handcrafted in Marseille. We also collaborate with trusted local artisans for specialized techniques such as stone setting, engraving and plating.

Our creations are crafted from recycled precious metals and carefully selected gemstones sourced through responsible suppliers.

Yes. We welcome bespoke projects and personalized requests. Please contact us to discuss your idea.