Refund policy

After reception of your order, you have 14 days to exchange or return your item(s).

We only accept returns for undamaged items, the jewelry must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Any anomaly regarding the order must be reported to us no later than 14 days after the delivery date. Beyond this deadline, any claims will be rejected.

To return a product or exchange please contact us at contact@mermere.com or by using our contact form. We will reply as soon as possible. If your return is accepted, returns will need to be sent to the following address: Mermere, 35 boulevard Barral, 13008 Marseille, France.

Returns that do not meet our policy will not be accepted and will be sent back. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

The custom orders (including engraved or otherwise altered items) on mermere.com are final sale. We do not accept returns or exchanges for them.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@mermere.com.